Refund policy
Our approach
We want you and your doodle to be happy with your order. If something isn't right, just reach out and we'll do our best to make it right.
Before you return anything
Please email support@iheartmydoodle.com before sending anything back. We'll let you know what to do next. Please don't send a return without contacting us first, as we don't have a public return address.
Damaged, defective, incorrect, or missing items
If your order arrives damaged, defective, incorrect, or with something missing, please contact us within 7 days of delivery and include a photo showing the issue.
We'll review what happened and find the best solution. Depending on the situation, this may be a replacement, a replacement part, or a refund at no additional cost to you.
Changed your mind?
No worries. Contact us within 30 days of delivery and we'll see what we can do.
Depending on the product and its condition, we may be able to arrange a return, exchange, or partial refund. If a return is arranged, return shipping will be your responsibility and the item must be unused, in its original condition, and in its original packaging.
Cancellations
Need to cancel your order? Contact us as soon as possible. Orders can be cancelled for a full refund as long as they haven't shipped yet.
Once an order has shipped, our regular return process applies.
Refunds
Once a refund is approved, it'll be sent back to your original payment method. Your bank or card provider may take a few extra business days to show it on your account.
What can't be returned?
We can't accept:
- Items that have been used, damaged after delivery, or returned without their original packaging
- Return requests made outside the applicable timeframes above
- Orders without proof of purchase
Still have a question?
We're happy to help. Email us anytime at support@iheartmydoodle.com